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Unlike a traditional car repair service, in which the customer is likely waiting in the repair shop or dropping their car off for the day, insta Mek facilitates real-time communications with their customers throughout the process.With Twilio SMS and Voice, insta Mek has designed a communications platform with automated notifications, reminders, and real-time ETA alerts that connect support staff with customers.

What we need to find is the e-mail to sms address if one exists for the carriers.

Likewise, the Twilio backend connects customers with the actual mechanics assigned to do the repair.

“Repairing cars can be an unpredictable business,” said Mat Lavoie, insta Mek’s CTO.

Thanks to mobile messaging platforms that eliminate the limitations of the global SMS (short message service) system, you can text longer messages, send them more frequently, and add images, audio and video files.

When texting contacts and clients, having the right words and responses at your fingertips is vital because your meaning can sometimes be subject to interpretation.

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